Larry Freed

Online Customer Satisfaction Junkie, President & CEO of ForeSee

As President and CEO of ForeSee since it was founded in 2001, Larry Freed is a widely recognized expert in customer satisfaction analytics, strategy and technology and speaks extensively on the topic at private and public-sector industry events. He is regularly quoted in numerous publications and other media, including CNN, Marketplace, Dow Jones, The Wall Street Journal, The Washington Post, the New York Times, Investor's Business Daily, Internet Retailer, and Computerworld, among many others. He is also the author of more than 100 articles, white papers, and other research reports.

Larry Freed holds a B.S. in computer science from the University of Michigan and an M.B.A. from Wayne State University.

About ForeSee
As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research.