Larry Freed

ABOUT THE AUTHOR:

Some people are chocoholics. Others fixate on sports.

One man is obsessed with customer satisfaction…especially online customer satisfaction. His name: Larry Freed. His mission: to share his insights, tips and perspectives on online customer satisfaction with the world. His forum: this blog.

His experience: pretty impressive.

Larry is President and CEO of ForeSee Results, a leading online customer satisfaction measurement company and pioneer in research on the topic. In addition to regular presentations at trade events, Larry is frequently quoted in trade and general media publications including: Brandweek, CNN Money, Destination CRM and Twice, among many others.

ABOUT THE AUTHOR (BY THE ACTUAL AUTHOR)

Ok, someone in our marketing department wrote the first part of “About the Author”. They are good! I am here because I have an opinion. Just look at some of these great quotes on opinions. (Thanks to the internet – I love the internet).

Thomas Mann (Nobel Prize in 1929) said “Opinions cannot survive if one has no chance to fight for them”.

Erza Pound said “If a man isn’t willing to take some risk for his opinions, either his opinions are no good or he’s no good”

John Locke said “New opinions are always suspected, and usually opposed, without any other reason but because they are not already common.”

George Bush said “I have opinions of my own - strong opinions - but I don’t always agree with them.”

Mark Twain said, “It is the difference of opinion that makes horse races.”

I said, “Opinions are like left feet, everyone has one, and some people have two.” So, let’s get ready to rumb… (wait that is copyrighted)…let’s get ready to have some fun !