Today kicks off the first day of our first Customer 2.0 Conference in Ann Arbor—a
chance for our clients and others to learn more about how their peers
are applying the University of Michigan’s American Customer
Satisfaction Index (ACSI) online.
I’m looking forward today to hearing
from Eric Peterson
about how voice of customer data fits into an integrated web analytics
system. We’ll also be hearing from clients like Best Buy, Citibank,
Borders, DTE Energy, and State of Michigan about how they’re using
their data to improve online operations and ROI. More later!
We’ll also be hearing from clients like Best Buy, Citibank, Borders, DTE Energy, and State of Michigan about how they’re using their data to improve online operations and ROI. More later!
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looking forward today to hearing from Eric Peterson about how voice of customer data fits into an integrated web analytics system. We’ll also be hearing from clients like Best Buy, Citibank, Borders, DTE Energy, and State of Michigan about how they’re using their data to improve online operations and
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