E-Gov...Slipping a little but still outperforming other channels

For the third straight quarter, citizen satisfaction with federal government websites has slipped and is now at an aggregate score of 72.9, the lowest measured score since 2nd quarter 2005. However, citizens are still more satisfied with e-government than they are with federal government as a whole.

Key findings   include:

• Citizens satisfaction with federal websites is 8% higher than the annual ACSI satisfaction score for federal government as a whole.  This is a testament to the potential of the web channel to help government do a better job of meeting and exceeding citizen expectations.   
• Search remains a top   priority for government sites, meaning that search improvements will drive   satisfaction and loyalty
• Participation in the E-Government Satisfaction Index surged ahead 13% this quarter, demonstrating an increasing commitment of government websites to gauge performance in terms citizen satisfaction.

Check out the latest results at E-Gov Commentary