The State of Our Union is Strong

Watching discussion of all the thorny political issues raised in this campaign has me thinking about the state of our union. Since ForeSee Results was founded in late 2001, we have: 

• Over 28 million completed customer surveys measuring satisfaction with online marketing and e-commerce initiatives, including:
  • Over 9 million completed customer surveys in 2007.
  • Over 1 million completed customer surveys in December 2007.
  • Over 500,000 surveys presented in a single day last holiday season.
• More than 30 benchmarks, including:
  • Industry benchmarks like retail, financial services, healthcare, federal government, and product companies and
  • Functional benchmarks that measure specific aspects of an online experience, such as browse, checkout, fulfillment, etc.
• Over 550 active measures across dozens of industries
• Major new investment in functionality, technology, and delivery.

It’s great to see that the ACSI has become such an industry standard online, and it’s an exciting time to be in this business!