We do a lot of work with federal government websites, and there is an interesting bill that's pending in the Senate (HR 404) called the Federal Customer Service Enhancement Act. The Senate is also taking up the E-Government Reauthorization Act of 2007.
Government is really struggling to provide high-quality customer service overall, and our research has shown again and again that citizens greatly prefer to interact with government (federal, state, and local) electronically. This not only is what citizens want, but also provides a much more cost effective way of delivering information and services to citizens. A win-win situation. It is good for citizens and good for government.
There are a lot of people in government dedicated to providing superior access to the citizenry online, and I know a lot of eyes are on the election. It's hard to say what each of the candidates will do (or undo, as the case may be). Hopefully we will continue to see progress in E-Gov as we prepare for an administration change.
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