E-Gov Continues Upward Trend

Our quarterly rating of nearly 100 federal government websites is available today. You can read about it in Internet News or in the government trade publications, or you can download the full report on our website.

The report finds that the government has done a great job satisfying citizens with e-gov initiatives so far, But we’ve really only scratched the surface of e-gov’s potential, and a change in administration is the perfect time to implement new policies, executive orders, and legislation that will support the work of federal workers to deliver superior information and services to the citizenry via the web.

One week from today, we will be electing a new president. Each candidate has promised that his administration will bring change, improve transparency, and increase accountability to United States citizens. Fears about the economy are at a fevered pitch, and whoever wins will inherit an economy where efficiency in government has never been more important. It will be crucial to save money wherever possible.

As the candidates spar about saving money on earmarks, energy independence, federal government efficiency, or any of the other proposals intended to offset the controversial $700B bailout, let's talk about how technology—specifically increasing adaptation and sophistication of e-gov initiatives—could kill two birds with one stone. E-gov programs that satisfy citizens will encourage more people to use the website not only to get information but also as their primary channel of interaction with the government. These two kinds of usage save the government and the people both time and money while fostering democracy, increasing accountability, and improving transparency.  

I'm working on an op-ed about this topic. I know that the next prez will have a lot on his plate, but anything that saves money and increases efficiency and transparency should be a priority.

Meanwhile, kudos to all the great federal employees who are working hard to make services and information available to citizens online, and extra kudos to those who are succeeding with flying colors.