How are e-gov websites doing in the eyes of us citizens? The latest report from ForeSee Results and the University of Michigan is now available, measuring over 100 e-government websites using the proven methodology of the American Customer Satisfaction Index.
Quick Summary:
Overall satisfaction with e-gov sites is 73.6 (on a scale of 1-100) down from 74.1 last quarter. This follows 3 quarters of increases.
Why? One reason is expectations are much higher now then in the past. With President Obama's internet savvy campaign and internet savvy staff, the expectations are for better, more usable and more functional e-gov sites. Well, it has been 100 days, which is a lifetime in an internet company, but a relatively short time for Government. The future looks bright but we are not there yet.
Get the full commentary here.
E-Gov websites that garner high levels of satisfaction achieve significantly higher likelihood to return, recommend, and use the site as a primary resource than lower-scoring sites.
Posted by: aftermarket truck bumpers | March 04, 2010 at 01:36 PM
For the first time in a year, citizen satisfaction with Federal government websites has declined, according to the first quarter 2009 release of the University of Michigan’s American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index. The current quarter’s aggregate score of 73.6 is half a point lower than last quarter (74.1) but is still higher than it was this time last year.
Posted by: Flatbed tow trucks | April 11, 2010 at 11:44 AM
I just thought I would ask why the “alt” tag for image submissions here on Mixx displays a guid. Why doesn’t it display the title of the submission instead? :) Otherwise the site’s looking great.
Posted by: Vintage travel trailers | April 29, 2010 at 04:31 AM