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October 25, 2009

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Analysis shows that one of the main drags on overall satisfaction is the inadequacy of search functionality on e-government sites.

The index shows that e-government satisfaction levels are roughly equivalent to citizens' evaluations of government-agency performance in general--and both online and offline means of interacting with government are trending upward.

ACSI reports scores for over 100 different federal agency customer segments and two local government services (police and solid waste management), in addition to broad coverage of the private sector.

ACSI measures government agencies, companies, industries, and sectors annually, with new data replacing data from prior years. This allows government entities to track user satisfaction with the quality of their services over time and compare these results to other organizations in both the private and public spheres.

ACSI reports scores for over 100 different federal agency customer segments and two local government services, in addition to broad coverage of the private sector.

Satisfaction took a little dip when President Obama first took office, in part because people were waiting to see what happened with public support of openness, transparency, and trust (which plays right to e-gov’s wheelhouse), but that’s not the whole story, because federal managers were working on this stuff long before Obama took office and will continue to long after he leaves.

From the tons of comments on your articles, I guess I am not the only one having all the enjoyment here! Keep up the excellent work.

This study investigates the effect of electoral systems on citizens' likelihood of behaving either as the delegate model or the psychological model predicts.

The evidence suggests that attitudes toward parties are influenced both by citizens’ established orientations and by the alignment of party positions with citizens’ positions.

The analysis shows that one of the main brakes on overall satisfaction is the inadequacy of the search functionality in the e-government sites.

The index shows that e-government satisfaction levels are roughly equivalent to the evaluations of the citizens about government performance, the agency in general - both online and offline through interaction with the government are uptrend.

ACSI reports scores over 100 different customer segments of federal agencies and two local government services (police and solid waste management), plus extensive coverage of the private sector.

ACSI reports scores over 100 different customer segments of federal agencies and two local government services, and a wide coverage of the private sector.

We can see the evolution of citizen satisfaction with e-government in general.

sis shows that one of the main brakes on overall satisfaction is the inadequacy of the search functionality in the e-government sites. Cool! That just makes sense for many's minds, lol. We should be more optimistic in life.

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