« Latest E-Gov Satisfaction Scores out on Tuesday. | Main | The ROI of Customer Satisfaction: Royal Canadian Mint Case Study »

October 27, 2009

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00e54f054aaf88340120a679b155970c

Listed below are links to weblogs that reference Satisfaction with E-Gov Hits New High:

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

Sheer curtain

In the general sense, e-government can refer to such mundane uses of electronics in government as large-scale use of telephones and fax machines, surveillance systems, tracking systems such as RFID tags, and even the use of television and radios to spread government-related information. In this sense, e-government is not a new phenomenon by any means.

Table top exhibit

The federal government can save overhead costs related to call centers and localized office locations by meeting citizens’ online needs and expectations. Citizens who are highly satisfied with a federal government website are 86% more likely to use the website as a primary resource (as opposed to other, more costly channels), 79% more likely to recommend the website, and 52% more likely to return to the website.

Ranch hand bumpers

Federal Web sites continue a trend of improving satisfaction, reaching a new all-time high in the fourth quarter according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

First up gazebo

The Social Security Administration (SSA) scored the top three sites in customer satisfaction, with the SSA Retirement Estimator leading at 89 percent.

Gas can spout

The federal government can save overhead costs related to call centers and localized office locations by meeting citizens’ online needs and expectations.

Diamond plate sheets

The federal government can save overhead costs related to call centers and localized office locations by meeting citizens’ online needs and expectations.

Vases for centerpieces

This blog makes me realize the energy of words and pictures. As always your things are just gorgeous and I am grateful that you let us look in! Keep coming up with ideas.

Motorcycle hitch carrier

Citizen satisfaction with Federal government websites is at an all-time high with the largest quarter-over-quarter increase to date, according to the third quarter 2009 release of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

Small outboard motors

Top federal department-wide performers in the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index for the third quarter of 2009 were:Social Security Administration, Health and Human Services, Justice, Defense, Commerce, Treasury, State, Agriculture.

Funny street signs

In general, e-government may refer to these mundane uses of electronics in the government and large-scale use of telephones and fax machines, surveillance systems, monitoring systems, such as RFID tags, and even use of television and radio stations to broadcast government-related information. In this context, eGovernment is not a new phenomenon, by any means.

Pole barn prices

The federal government can save the overhead associated with call centers and the location of offices located in line with the needs of citizens meeting and expectations.

Outdoor kitchen pictures

Federal Web sites continue a trend of improving satisfaction, reaching a new high in the fourth quarter according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index.

Retaining wall construction

The Social Security Administration (SSA) scored the first three sites in customer satisfaction with SSA Estimator leadership retreat in 89 percent.

Metal table legs

This blog I realize the power of words and images. As always your stuff is beautiful and I am grateful that you take a look in! Keep up with ideas.

screen door repair

Sometimes, I felt that President Obama has struggled to find footing with the recommendations of social media that could confuse the priorities and neglect the attention of the principal activity of eGovernment: communication of information through the web.

Short formal dresses

Sometimes, I felt that President Obama has struggled to find footing with the recommendations of social media that can confuse the priorities and direct attention away from the main activity of eGovernment: Communication of information through the web.

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

My Photo

Forbes

Blog powered by TypePad

Sponsored Ads


  • Google Analytics