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December 06, 2009

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I have nothing but praise for the federal agencies that continue to improve their citizen-centered Web sites despite tight dollars," said Anne Kelly, CEO of the Federal Consulting Group.

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Even a modest increase on the ACSI eGov score is a step in the right direction--satisfying their customers. Agencies are doing a fantastic job with Web development, but there will always be a few bumps in the road. In the end, agencies will save money as more and more citizens move to federal Web sites to get information and transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting business. Everybody wins and hopefully everybody will be satisfied.

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Agencies are doing a fantastic job with Web development, but there will always be a few bumps in the road.

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