We are excited at ForeSee Results to be holding our first Customer
2.0 Summit on May 1st in Washington, D.C. for e-gov practitioners.
So what is the this summit all about?
We at ForeSee Results are bringing together a great list of subject matter experts including:
- Megan Burns, Forrester Research Senior Analyst –
Best practices to help organizations measure the online customer
experience and to deliver better customer experiences across multiple
channels.
- Dr. Claes Fornell, Professor of Business and Director of
the National Quality Research Center (NQRC) at the University of
Michigan – Discussion of the role of customer satisfaction in the public versus the private sectors
- Lee Rainie, Director of the Pew Internet & American Life Project – Research-based perspectives on “Understanding Internet Users”
- Larry Freed, President & CEO of ForeSee Results (that's me) –update on new products and applications
- Case studies and panel discussion – real-world examples of the power of customer satisfaction analytics
- Product demonstrations – new and emerging product developments
- Meet & greet — members of the ForeSee Results Client Services team
The goal of the summit is to create a dialogue on the importance of
the online customer (or prospect, or visitor) with a focus on public
sector organizations along with non-profits, associations and quasi
government organizations. We are expecting over 250 attendees including
many ForeSee Results customers along with others.
Watch for a similar event to be held in early September in Ann
Arbor. The September event will have a focus that will cover all
industries. More information coming soon!
